Frequently Asked Questions

The typical timeline for our custom website design is 4-6 weeks, depending on the complexity and specific requirements of your project.

Yes, we provide a 30-minute launch walkthrough and offer ongoing support packages to ensure your website remains up-to-date and functional.

Absolutely! Our websites are built on WordPress, allowing you to easily update and manage your content with minimal technical knowledge.

Yes, all our custom designs are fully responsive, ensuring your website looks great on all devices, including smartphones and tablets.

Getting started is simple! Contact us through our website to discuss your needs, and we’ll guide you through the process to create a stunning custom website.

With our monthly maintenance plan, you receive up to 1 hour and 30 minutes of dedicated support each month, allowing us to thoroughly enhance your website’s performance and security while you concentrate on growing your business.

Yes, you can certainly manage monthly upkeep on your own, our services are designed to allow small business owners and ministries to focus on their core mission without the burden of technical details, all at an affordable price.

Begin your journey with LAB Small Business Services by discovering our Custom Website Design add-on which is designed to enhance your online presence with continuous support and expert maintenance. To get started, just click the link here.

A Google Business Profile is a free listing that helps your business appear in Google Search and Maps. When optimized properly, it can drive local traffic, attract new customers, and improve your online credibility. It’s essential for being found in your community.

We take care of everything from claiming and verifying your listing, to completing your business information, uploading photos, adding services, publishing posts, and guiding you on how to request and respond to reviews. We also integrate your profile with your website for better visibility.

The full setup and optimization typically takes 3–5 business days, depending on how quickly verification is completed by Google. Once verified, we begin updating and optimizing your profile right away.

Perfect! If your profile already exists, we’ll perform a full audit, update outdated or missing information, clean up duplicate listings (if needed), and enhance your profile to improve local search performance.

Yes! We’ll provide you with custom review request templates, a direct review link, and show you how to encourage satisfied clients to leave feedback. We can also respond to your first few reviews or guide you on best practices for handling them.

Absolutely. A well-optimized profile increases your chances of appearing in the Google Map Pack (the top 3 local listings shown on the map). This makes it easier for potential clients to find and choose your business.

Yes, we offer a Monthly GBP Maintenance Plan that includes regular posting, review response, photo updates, and profile monitoring to keep your listing active and relevant. You stay focused on your business—we handle the rest. To get started, just click the link here.

That depends on your audience and goals! If you’re a visual brand or product-based business, Instagram and Facebook are great options. If you’re service-based or B2B, LinkedIn might be a strong fit. I’ll help you decide during our planning session so you get the most out of your top 3 picks..

Not necessarily! If you have a logo and colors, I’ll use them to create your graphics. If not, I can work with what you do have — or suggest simple design solutions to help you look polished and professional from the start.

Yes! I’ll create engaging, keyword-friendly bios that match your tone and tell your story clearly. You’ll have the chance to review and approve everything before it’s posted.

Most social media setup packages are completed within 5–7 business days after I receive your intake details. If you’re on a tight timeline, just let me know — I’ll do my best to accommodate.

No problem! I can review your existing accounts, clean them up, update branding, and make sure everything is consistent. You won’t lose your past posts or followers.

This setup package is designed to get you launched and looking great. I’ll give you tips and content ideas for your first few posts, but ongoing posting is not included. However, I do offer add-on services and referrals for ongoing content support if needed.

You’re not alone! I include a starter guide with ideas for your first few posts, plus caption templates to make it easier. And you can always ask about coaching or add-on content packages if you’d like extra help. To get started, just click the link here.

No worries! We’ll help you claim and verify each one, then clean up or consolidate them as needed.

Typically 7–10 business days, depending on how many listings or platforms need attention.

Google Business Profile, Bing Places, Yelp, Facebook, Apple Maps, LinkedIn, and more. You can also request niche platforms.

We can request removals if they violate platform policies and coach you on how to respond to others professionally.

Absolutely. We include a personalized guide so you can manage changes going forward.

Yes! Consistency and clean listings help search engines trust your business, improving your visibility in local search results. To get started, just click the link here.

Yes — we ensure your business name, brand voice, and contact info are consistent across your active social media accounts.

A chatbot typically lives on your website and handles typed conversations — answering questions, collecting leads, or guiding users. A virtual assistant, on the other hand, works through phone systems to greet callers, route calls, or respond to voice prompts. Both offer automation, just on different channels.

Not at all. These tools support your business by answering common questions or filtering simple tasks — so you can focus on the bigger conversations that require a personal touch..

Yes! We’ll customize the tone, phrasing, and responses to match your brand — whether professional, casual, friendly, or faith-based.

Your setup includes a 30-minute training session where we show you how to make edits. If you prefer, we also offer a monthly chatbot update service for $75/month to keep everything running smoothly.

Yes! We use advanced AI language tools for natural, conversational responses. You can choose between scripted flows, smart responses, or a mix of both, depending on your comfort level and needs.

Absolutely. We can install your chatbot on any WordPress site — especially those built with Divi — or provide a snippet of code for any third-party site (like Wix, Shopify, etc.). Phone assistants can be linked to most phone systems using platforms like Google Voice or Twilio.

Typically, your chatbot or assistant will be up and running within 5–7 business days after we receive your branding materials and content. We make it fast, easy, and stress-free.

To get started, just click the link here.